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SUPPLIER / VENDOR RETURNS POLICY

Each B & B Online vendor will implement their own returns policy and interact directly and separately with our B & B Online customers to ensure total satisfaction in the event there are such issues that need to be dealt with.  Our management team will interact and assist to ensure that their returns policy will meet the standards as detailed here in the template below.

It is important that all e-mail communication is copied to us at B & B Online :  admin@boutiquesandbrands.com

B & B ONLINE – RETURNS POLICY

You have fourteen (14) calendar days from the day after you receive your order ( or from the day after you receive the last product in your order ) to cancel your order because you are unhappy with the product or have changed your mind. This applies to all products, other than products that cannot, by their nature, be restored to the same physical state as they were supplied ( eg : consumables, tights or other underwear ) or in respect of products sealed for health protection or hygiene purposes once these have been unsealed after you receive them, in which case the right to change your mind is lost.

RETURNING A PRODUCT

Please take care trying on the products as all products that you wish to return must be returned in a new and unused condition and must meet the ‘ condition of products returned ‘ as defined in these procedures to be eligible for a return and refund.

We strongly advise that you check all products thoroughly on receipt before removing any attached tags and before disposing of any original packaging.

If you have received your order and want to return it within the fourteen (14) days returns period, you must return it to the supplier / vendor, boutique or brand that sent it and can be arranged through us.

Please contact us at :  admin@boutiquesandbrands.com  if you have any queries about returning your products.

IMPORTANT STEPS TO FOLLOW WHEN RETURNING GOODS

  1. Within fourteen (14) days of receipt of your order, you must notify the vendor and us at B & B Online of the products and the reason that you wish to make the return.
  2. To notify us, please e-mail the vendor directly and immediately copy your e-mail to us at B & B Online so that we can monitor the progress of the return and confirm that all appropriate action is taken promptly.
  3. Please ensure that in any correspondence with the vendor and us, you provide the order and/or invoice number related to the product that you wish to return
  4. When arranging a return follow the steps as instructed by the relevant vendor and arrange for the products to be delivered directly to the appropriate supplier. It is important that you use a carrier that will provide a tracking number so that we can follow the returns procedure efficiently.
  5. Please ensure that each product is packaged in its original individual packaging to ensure the necessary protection when in transit ( the products are your responsibility until they reach the vendor boutique or brand that sent them so make sure they are packed up properly and can’t get damaged on the way ).
  6. If you are returning multiple products please package all of the individual product packages together in one single parcel and send to us at B & B Online for us to process. If you have any problems in packaging the products in one single parcel, please contact us at admin@boutiquesandbrands.com. We will be happy to advise and assist you with this since we suggest that this will be a very rare occurrence.
  7. If we arrange the transport you will be provided with a returns address label by e-mail ( either the Boutique or Brands’s address in the case of a single product return or our central administration address in the case of multiple vendor products return ). The returns label should be printed out by you and attached to the outside of the single parcel. Please save your returns details for your own records.
  8. Please note that products can only be collected by us for return from the UK.

EXCHANGES

If you wish to exchange a product because you have changed your mind, you will need to return the original product and place a new order. You will receive a full refund for the original product provided that it complies with requirements of the ‘ condition of products returned ‘ policy.

Our supplier / vendors will be happy to exchange goods and replace with a smaller or larger size but the original will have to be returned in the usual way and a new order placed for the replacement if still available.

CONDITION OF PRODUCTS RETURNED

Returned products must conform to the following returns policy. Returns that do not meet this policy will not be accepted or refunded by our Boutiques& Brand vendors and will be sent back to you all charges forward:

  1. All products must be returned new, unworn, unwashed, undamaged, unsoiled and unused.
  2. All products must be returned with all original garment tags and security tags and labels still attached to the product. If such tags are removed, then the returned product will not comply with this policy and cannot be refunded.
  3. All products must be returned in a re-marketable and re-saleable condition.
  4. Please handle all light-coloured bags and clothing carefully when trying on and deciding whether to keep the product as dark clothing, such as dark-coloured jeans, may transfer dye to lighter-coloured items
  5. Please be careful, when trying on shoes, not to scratch the soles or surface of the shoe. Returns must include the shoe box, undamaged, as this is considered part of the product
  6. Swimwear, underwear and lingerie should be tried on over underwear, without removing the protective adhesive strip. Products will not be eligible for return unless hygiene seals remain fully intact
  7. Tights must be returned in unopened packages.
  8. We do not accept returns of earrings or any kind.
  9. When returning a part of a set of items, the complete set of items must be returned.

FAULTY OR DAMAGED GOODS

If you receive faulty or damaged products or products that are badly described, not fit for purpose or not of satisfactory quality, you have a right to reject those products and receive a refund. Please do not use the product as this may impact on your right to a refund. Products are classified as faulty if they are received damaged.

Items that have been worn, even for one day, are damaged as a clear result of normal wear and tear are not considered to be faulty and will not be credited.

As soon as you notice the fault, please contact us immediately by emailing us admin@boutiquesandbrands.com  to report the fault. Please then arrange a return in the same way as if you were returning a product in the normal way. Once the product has been returned to the Boutique or Brand vendor you will be refunded using your original payment method.

When the credit is made we will inform you will be informed by e-mail.

 COST OF RETURNING GOODS

Responsibility for paying the costs of return depends on the reason for which the product is being returned.

Costs of the return will be paid by the Boutique or Brand supplier / vendor if the products are faulty or badly described or the Boutique or Brand vendor has sent you the wrong products. Otherwise you, the customer, will pay the costs of return, including when you are returning the products because you have changed your mind.

The costs of return will vary depending on the country and the weight of each package you are returning.

REFUNDS

Following receipt of a request for a refund or return, the Boutique or Brand vendor will be alerted of the return and you will be required to prepare and provide the products for collection as set out above.  Once the products have been returned to the Boutique or Brand vendor, they will be inspected, including any original packaging and labels, to ensure they comply with the ‘condition of products returned ‘ and provided that the products comply you will be refunded with the full price you paid for the products, by the same method you used for payment, subject to any

‘ deductions ’ as set out below including any that are due by way of compensation for any damage that may have been caused to the product.

Please note that it may take up to fourteen days for your bank to credit your account depending on your banking arrangements.

If the products do not comply with the ‘ condition of products returned ‘ for example, where the product is returned has been used or worn, damaged or soiled, washed or with swing tags removed from the product, the Boutique or Brand vendor is under no obligation to accept the return of the product and may refuse the refund altogether.

In this case, we would contact you to inform you that the product/s are being returned to you and that you will not be refunded. As there will be no refund due to you from which we can deduct the costs of return that you are responsible for, the costs of return will be invoiced to you when we notify you that the products will be returned to you and these costs of return are payable by you.

DEDUCTIONS

Deductions may be made by the Boutique or Brand vendor from the price you paid for the products if you are exercising your right to change your mind:

  1. The price ( excluding delivery costs ) you are refunded may be reduced to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a shop, for example, you have torn, spoiled or damaged the product
  2. Where the costs of return are payable by you, as explained in the Cost of Return section, the amount you are refunded will be reduced to reflect all direct costs of each return
  3. If we choose to offer a range of delivery options and costs, the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method that is offered to the country you are located in.
  4. Any duties incurred when you ordered the products are non-refundable.

IMPORTANT NOTE :

B & B Online management are fully committed to ensuring that your online shopping experience with us is as good as it can be and certainly matches the service that our vendors currently provide to their existing clientele.

Please feel free to contact us at any time should you need our support.