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Privacy Policy & Cookies

The Boutiques & Brands Online Marketplace ( ‘ B & B ‘ ) is totally committed to protecting the privacy of our site visitors and customers.  We are fully aware and appreciate the importance of having their privacy protected on the internet and we completely respect our customers and site visitors right to this privacy.

We will not disclose information about our customers to third parties except where it is part of providing a service to them, for example: arranging for a product to be sent, carrying out credit and other security checks and for the purposes of customer research and profiling.

We will only otherwise disclose this information where we have our site visitors express permission to do so or if we are under a duty to disclose or share this personal data in order to comply with any British legal obligation, or in order to enforce or apply our Terms & Conditions of Use  or for the purposes of fraud protection and credit risk reduction.

 CUSTOMER / VISITOR CONSENT

We will not sell any customer or visitor name, address, e-mail address, telephone number or any financial payment information or personal information to any third party without permission.

COMMUNICATION & MARKETING

When a visitor or customer has made a purchase we may contact them with essential service messages to keep customers updated on new suppliers to the site or the status of an order.  We may also pass limited contact details to logistics partners in order to facilitate delivery.

In addition to these essential service messages, we may occasionally update customers by e-mail about our latest suppliers, products, news and other special offers.

Customers will always have the option to opt-out of receiving marketing communications from us at any time.

WHAT ARE COOKIES?

A cookie is a useful and small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits.  These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. There are four types of these ‘ cookies ‘ as outlined below.

Important & Necessary Cookies

These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.

Performance Cookies

This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates.  For example it is possible to use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns.  The data stored by these cookies never shows personal details about your individual identity.

Functionality Cookies

These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates.  For example our Saved Items feature utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our website.

 Targeting or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we may use 3rd party companies such as Criteo to provide you with more personalised adverts when visiting other websites.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

CHECKING YOUR DETAILS

If you wish to verify or alter the details submitted to us you may do so by visiting the ‘ My Account ‘ pages or by contacting us via the e-mail address given below.  Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration.