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Our Customers Frequently Asked Questions…

In an extremely competitive marketplace, particularly online, we try to ensure that our Digital Shopping Destination should be an excellent and satisfying customer experience and that you are comfortable with the prices that are offered by our Suppliers.   We have an established pricing policy that our suppliers agree to work with which can be viewed on a separate page at the foot of this email.

WE ARE NOT A DISCOUNTER !

Our suppliers / vendors pride themselves on offering unique products combining excellent customer service with the best possible value for money.  We do have a workable Pricing Policy and it is detailed separately on this site. Go to …. Pricing Policy ‘ for more information

No… It is not necessary for you to formally register on this site to be able to browse our website.  You will even see the prices offered.  We would love it if you would register your interest in our Shopping Mall by providing the appropriate contact information to register only to join our mailing list so that we may keep you informed about new developments as they occur as well as other special offers. We have provided separate registration buttons for this purpose.

You will be required to register formally to open an account only when you decide to make a purchase or join us as a vendor.

Go to ‘ MY ACCOUNT ‘ on our main menu bar to register or update your details.  When you decide to make a purchase you will be directed to PayPal where you can open a PayPal account by adding the bank or card details they need to process your payment. You can use this account for any other online purchases you may wish to make elsewhere.  If you do not have a Pay Pal account you can use another card which will be processed through our Pay Pal mass payments portal.

IMPORTANT NOTE – This is a platform that offers product from a range of different suppliers.  When your order is a selection of items from more than one supplier it is impossible for us to deliver it altogether in one lot.  IT IS IMPORTANT THAT YOU MAKE AND PAY YOUR PURCHASES SEPARATELY BY SUPPLIER / VENDOR. You can of course make multiple purchases from the same supplier / vendor.  This is important for the supplier for logistical and payment processing reasons.

To make a purchase click on the ‘ Add To Basket ‘ option of the item (s) that you want to buy. The item (s) will then be added to your basket.  You can either view your shopping basket or ‘ Pay Now ‘ using the PAYPAL payment portal.

Items in your basket may be reserved for you by the supplier / vendor subject to confirmation / receipt of your payment but may still be available for other people to buy until this confirmation is received.  Items will not be reserved until you have paid for them.  If an item goes out of stock it will be shown as ‘item is currently unavailable’.

All transactions on the B & B Online Marketplace are made directly between the buyer and each separate supplier through our internet platform and using PayPal as the preferred payment method.

In the event you wish to purchase an item from our edited Amazon listings you will be re-directed to the appropriate item on the Amazon site to make your purchase direct with that supplier.

Please note that as an Amazon Associate I earn from qualifying purchases.

PayPal is a secure online payment method, which allows you to pay and our Retailers to get paid quickly and easily without having to share any of your financial information.  PayPal remembers your bank details, and keeps them locked up safe – so you don’t have to enter your bank or card details on every transaction. .

Orders paid for using your PayPal account includes Buyer Protection, a feature managed by PayPal. PayPal Buyer Protection should only be used as a final step if, in the event of a dispute, you cannot reach an amicable resolution with your supplier and of course with our support.

 

We use PayPal to process all of our transactions.  At check out, you will be redirected to PayPal to purchase your items. You can set up a PayPal account as part of the checkout process.  When you buy an item it creates a PayPal transaction between you and Boutiques & Brands Online Marketplace as the seller for the amount of the item plus shipping.  When you enter your payment details the money will be transferred directly to the Boutiques & Brands account via our direct online payment mechanism.

We suggest that, in the event that there is any delay, dispute or any other issue with your order, contact us immediately at customers@boutiquesandbrands.com  mentioning the order reference, date and the name of the supplier.  We will look into it directly with the supplier on your behalf.  We will keep contact, also by e-mail, with you and the supplier until the issue is resolved and you have received your delivery and / or your order tracking number.

This will depend on the delivery method that the supplier has used or that you have selected, as well as where the item is being delivered to.  The supplier will have specified the shipping information on their product listing.  Deliveries within the UK will be quicker than international deliveries, depending on the shipping method chosen. Some suppliers use transport services that will allow you to track the delivery.  If there is any unreasonable delay in you receiving your order, please contact us so that we can look into it.

In the event that the supplier hasn’t included a shipping option to your region, you can email us so that we may ask them if they will dispatch to your country, and if they would make an exception

We do not offer student discount on items purchased via our Boutiques & Brands Online Marketplace, however each supplier has the option to set up their own promotion and discount codes so please look out for any offers or promotions from each supplier.

All UK duties and taxes have already been paid on goods supplied by our suppliers and so are in ‘ Free Circulation ‘ within the EC and the UK. This may change after BREXIT and we will keep you informed. If you are an overseas buyer or are situated outside of the EC you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be covered by you – we have no control over these charges and can’t predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our suppliers at Boutiques & Brands Online Marketplace, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.

Each of our Suppliers has their own returns policy which will also reflect our B & B Online returns policy also detailed on this site.  ( see RETURNS POLICY  page for more information )  In the event that you require to return an item for any legitimate reason each supplier will inform you of their Returns & Refund procedures and B & B Online will monitor and support your interaction with the supplier until the issue is resolved to mutual satisfaction.

In the event that you are unclear about how to return an item purchased please email us at : admin@boutiquesandbrands.com for support.

 

A cookie is a small and useful information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits.  These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you.

We always want to hear from our customers, even if it is in the form of a complaint.

We are always grateful for any time spent providing us with the knowledge we need to ensure our customers are completely satisfied and you have an excellent and memorable shopping experience.  We hope that you will return to the site and recommend us to your friends and family.  If you have any questions please do not hesitate to contact us by e-mail at admin@boutiquesandbrands.com . We will be delighted to answer any questions that you may have about us.